It's a simple principal, but a powerful one: In order for us to serve our customers well, we need to understand the markets we serve. We need to understand our customer, and we need to understand the application.
Gerhard Schiroky, principal scientist for Swagelok Company, explains in a video how that has changed the kind of materials that Swagelok works with over the years. It is part of a video series produced by Swagelok Company featuring Swagelok executives speaking on topics ranging from quality, customer service, predictive maintenance, and more.
"If you go back many years, we were receiving many quote requests from customers for materials of construction which we did not have," Schiroky says. We started to track these requests, and we started to understand why customers were asking for these alloys.
Over the years we have introduced different metals, including the Super Duplex stainless steel, which offers extra corrosion resistance. We've also introduced:
If a customer needs an exotic alloy that's new to us, we're always willing to take a look at the request. "We can machine any of our fittings out of almost any material that is machinable," says Jason Wynne, a member of the sales and service team here at Edmonton Valve and Fitting.
But just stocking special alloys was not sufficient. Customers wanted to engage with us.
"They wanted us to recommend which alloy to use for specific applications," Schiroky. Because of their trust in us, "they have acted upon our advice. And I believe they have been very happy with that advice."
Looking for more information on this topic? Download Swagelok's Special Alloys catalogue here for more product facts!
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