Our field advisors work closely with the global engineering team to bring local knowledge together with a world class product and application engineering team.
Swagelok Company offers fluid systems engineering and sampling systems engineering resources around the world. As of 2021, there are over 100 Swagelok-certified field engineers serving customers in 70 countries. And they are highly connected—working virtually in teams to address customer applications wherever their engineering expertise is needed.
Prior to joining Edmonton Valve, Tom gained experience as a Process Operator, which helped him understand how the day to day facility operations are carried out.
"Working with rotating equipment/instrumentation and process staff at a midstream facility gave me a solid foundation. At Edmonton Valve & Fitting everyone is aware of the steep learning curve in regards to our product line and customer applications, so having that facility experience was a great advantage to accelerate my training and allowing me to help our customers quicker."
If you are a customer, you might find there a lot of terms to keep straight. So let’s clarify what a team member like Tom does and for whom.
“Swagelok employs a team of engineers throughout the world as an extension of our headquarters in Solon, Ohio,” Tom explains. “Their mission is to be the technical liaison and advocate between the customer, our distributor network, and the factory by providing an extension of Swagelok engineering resources. Their primary focus is to provide technical expertise through a sound understanding of our customer’s applications.”
Our field service technologists have particular strength in serving companies in oil & gas (upstream) applications, chem refining applications, power (coal, gas, and combined cycle) applications, midstream applications, and SAGD (steam-assisted gravity drainage) applications. They know the regulatory standards that apply here and know about the trends that may be affecting your business.
Please call our 24x7 Field Advisory Services On-Call Technical Support at 780-237-7109. Anytime you need us, we're here.
Need help with your account, ordering, or researching your options? Please give us a call at our main office 780-437-0640, or use this button to get in touch: